The importance of business processes - and how to improve them
A business process is, simply, any set of steps you regularly follow to complete a certain task. It could be the way you handle a customer query - log it, forward it, respond, follow-up, etc. - or the regular reports you build. A process can be formal or informal, so you probably have a lot of business processes that you use that you don’t even think about. A formal process would be an official company procedure.